Our Complaints Policy

We are committed to providing a high quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

How do I make a complaint?

You can contact the file handler dealing with your case, by telephone or in writing (by letter, fax or email) or alternatively by speaking with, or writing to our Practice Manager, Mrs Pip Riley whose contact details are:

To help us deal with your complaint please tell us:

What Will Happen Next?

(i) reviewing your complaint

(ii) reviewing your file(s) and other relevant documents

(iii) Speaking with the person that dealt with your matter

What if I am not satisfied with the outcome?

At this time he will write to you confirming our final position on your complaint, and explaining our reasons.

What to do if you are unhappy with our behaviour ?

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.